Shipping Policy

Last updated: October 6, 2026

This Shipping Policy explains how orders placed through livalwell.com are processed, shipped, tracked, and delivered. Livalwell is operated by Hubei Hanglifang Network Technology Co., Ltd.

1. Order Processing

Orders are normally processed within 3–5 business days, excluding weekends and applicable public holidays.

Processing may take slightly longer during peak seasons, major promotions, or periods of unusually high order volume.

After your order is placed, you will receive an order confirmation email. A separate shipment confirmation email will be sent after your order has shipped.

2. Shipping Destinations

We currently ship to eligible addresses within the United States, including the contiguous United States, Alaska, and Hawaii.

At this time, we do not ship to:

  • PO boxes.
  • APO, FPO, or DPO addresses.
  • Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, or the Northern Mariana Islands.
  • Addresses outside the United States.

3. Shipping Methods, Charges, and Estimated Delivery

Standard Shipping — Orders from $0.00 to $38.99
Shipping charge: $2.99
Estimated delivery after processing: 7–15 business days

Standard Shipping — Orders of $39.00 or more
Shipping charge: Free
Estimated delivery after processing: 7–15 business days

Express Shipping — All eligible orders
Shipping charge: $5.99
Estimated delivery after processing: 3–7 business days

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly identified at checkout.

4. Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Standard shipping is free on eligible orders of $39.00 or more.

Express shipping is available for $5.99 on eligible orders regardless of order value.

Any promotional shipping offer with different eligibility requirements will be disclosed with the applicable promotion.

5. Tracking and Multiple Packages

When tracking information becomes available, we will send a shipment confirmation email containing the available carrier information and tracking link.

Tracking information may take approximately 24–72 hours after shipment to display its first carrier scan.

You may also use 17track.net with your tracking number where supported.

Some orders may be shipped in more than one package. In that case, you may receive multiple tracking numbers and the packages may arrive at different times.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact service@livalwell.com as soon as possible.

We will attempt to make requested corrections before shipment, but we cannot guarantee address changes after order processing or fulfillment has begun.

Additional shipping or reshipment costs resulting from an incorrect, incomplete, refused, or undeliverable address may be charged where permitted by applicable law.

7. Shipping Delays

Orders may occasionally be delayed because of carrier operations, weather, public holidays, customs or border processing where applicable, address issues, regional delivery conditions, or other circumstances outside our reasonable control.

If your tracking information has not updated for approximately 7 business days or your shipment appears materially delayed, please contact us with your order number.

8. Delivered but Not Received

If tracking indicates that your order has been delivered but you cannot locate it, please first check:

  • The delivery location around your property.
  • Household members.
  • Neighbors.
  • Building reception or management.
  • Any carrier delivery notice.

If the package still cannot be located, contact us and we will review the available tracking information and assist with an appropriate carrier inquiry.

9. Lost, Damaged, or Incorrect Shipments

If an item arrives damaged, defective, incomplete, or incorrect, contact service@livalwell.com within 7 days after delivery.

Please include your order number and clear photographs of the item and packaging where applicable.

Please retain the packaging until your claim has been reviewed.

Depending on the circumstances, an appropriate solution may include replacement, missing components, refund, or another remedy required by applicable law.

10. Taxes, Duties, and Other Charges

Applicable sales tax will be calculated at checkout where required.

Where a shipment is subject to customs, import duties, border charges, or similar governmental fees, responsibility for those charges will depend on the shipping method, checkout terms, and applicable law.

Any charge that is collected from you by Livalwell will be disclosed during checkout before payment.

If you receive an unexpected carrier or border charge relating to a Livalwell order, contact us at service@livalwell.com with your order number before making any additional payment where reasonably possible.

11. Contact Us

Email: service@livalwell.com
Telephone: +86 13697402857

Legal Business Name:
Hubei Hanglifang Network Technology Co., Ltd.

Registered Business Address:
Room 13, 19th Floor, Commercial Building 4, Lot 2, Jindi Zicheng, No.1335 Tuanjie Avenue, Hongshan District, Wuhan City, Hubei Province, China