FAQ

At Livalwell, we design acrylic desk organizers and everyday office essentials that bring calm, order, and style to your workspace — because a clear space helps you focus. If you have a question not listed here, please feel free to reach out to our customer care team at service@livalwell.com. We reply within 24 business hours.

Last updated: October 6, 2026

01 — Materials & Craftsmanship

Livalwell products are made primarily from acrylic (PMMA) — in clear, smoke, and cream finishes — combined with metal and matte trim accents. Acrylic is chosen for its clarity, durability, and easy-to-clean surface. Specific materials, dimensions, and compartment layouts are listed on each product page.

Acrylic is a precision material, but slight variations in edge finish, transparency, and smoke tint can occur between production batches. Product photos are representative; the exact dimensions and specifications on each product page are the authoritative reference.

02 — Care & Use

Wipe with a soft, microfiber cloth dampened with mild soap and water. Avoid abrasive sponges, scouring pads, or harsh chemical cleaners (including window cleaners with ammonia), which can scratch or cloud the acrylic surface.

Each product page lists the dimensions and recommended use. Do not exceed the stated weight capacity of drawer units, file holders, or monitor/headphone stands. Overloading may cause cracking or tipping.

03 — Orders & Shipping

We typically require 3–5 business days to prepare and package your order, excluding weekends and holidays.

Once your order has shipped, you will receive a tracking number by email.

Shipping Method	Cost
Standard (orders $0.00–$38.99)	$2.99
Standard (orders $39.00 and over)	Free
Express (all orders)	$5.99

We currently ship only to addresses within the United States, including Alaska and Hawaii. We do not currently ship to PO boxes, APO/FPO addresses, or U.S. territories.

Once your order ships, you will receive a shipment confirmation email with a tracking number and carrier link. You may also track your order at 17track.net. Please allow 24–72 hours for tracking information to update after the first scan.

Please inspect your order immediately. Acrylic can develop hairline cracks or chipped corners in transit — check carefully. If an item is damaged, defective, broken, or different from what you ordered, contact us within 7 days of delivery at service@livalwell.com with your order number and clear photos of the item and its packaging. We will provide an appropriate solution as quickly as possible.

04 — Returns & Exchanges

You have 180 days from the date of confirmed delivery to request an eligible return. All orders are covered by our 180-day free return promise.

Please do not send any item back without first contacting us and receiving authorization.

Yes. Returns are free for eligible items within the 180-day return window. We will provide return shipping instructions and cover return shipping costs after your return is authorized.

Items must be:

After your return is authorized, we will provide you with the exact return address. Our return facility is located in China. Please do not send returns to our registered business address unless we specifically instruct you to do so.

Yes. Exchanges are available for eligible unused items within the 180-day return period, subject to product availability. Contact us before returning the original item and we will review your exchange request.

Yes. Personalized or customized items, gift cards, and final-sale items cannot be returned, except where a quality issue or defect exists. Please review our Return & Refund Policy for complete details.

05 — Refunds

Once we receive and inspect your returned item, approved refunds are issued to your original payment method within 5–10 business days.

After we issue the refund, your bank or payment provider may require additional time to post the funds. Most refunds appear within 5–10 business days after processing.

Original shipping charges are non-refundable for change-of-mind returns. If the item arrived damaged, defective, or incorrect, original shipping charges will also be refunded.

06 — Payment & Privacy

We accept major credit cards and other payment methods available at checkout, processed securely through Shopify.

Yes. Payment information is processed directly by our payment providers. We do not store complete credit card numbers on our servers.

You may request access, correction, deletion, or opt-out of sale/sharing of your personal information by emailing service@livalwell.com with the subject line "Privacy Request." You may also manage cookie preferences through the "Your Privacy Choices" link in our footer.

Business Information

Livalwell is an online store operated by Hubei Hanglifang Network Technology Co., Ltd.