Return & Refund Policy
Last updated: October 6, 2026
This Return & Refund Policy applies to eligible purchases made through livalwell.com. Livalwell is operated by Hubei Hanglifang Network Technology Co., Ltd.
1. Return Window
You may request a return for an eligible item within 180 calendar days after confirmed delivery.
Eligible returns within this period qualify for free return shipping as described below. Please contact us before sending any item back.
2. Return Conditions
To qualify for a standard return, the product must:
- Be unused and in its original condition.
- Show no signs of misuse, accidental damage, scratches, cracks, discoloration, or improper assembly.
- Include the original packaging, protective materials, accessories, components, and included documentation.
- Include valid proof of purchase, such as your Livalwell order number.
We may refuse a return that does not meet these conditions, except where mandatory consumer rights require otherwise.
3. Non-Returnable Items
The following items are generally not eligible for change-of-mind returns:
- Personalized, customized, or made-to-order products.
- Gift cards.
- Items clearly identified as final sale before purchase.
- Items damaged through misuse, accidents, improper assembly, unauthorized modification, or normal wear and tear.
These exclusions do not limit any rights that cannot legally be excluded under applicable consumer protection law.
4. How to Start a Return
To request a return:
- Email service@livalwell.com and provide your order number and reason for the return.
- Wait for our return authorization and instructions before sending the product.
- After approval, we will provide the correct return address and any applicable return shipping instructions.
Important: Do not send a return to our registered business address unless we specifically instruct you to do so.
Our return facility is located in China. The exact return address will be provided after your return request has been reviewed and approved.
5. Return Shipping
Eligible products returned within the 180-day return window qualify for free return shipping.
Depending on the return location and shipping method, we may provide a prepaid return label or reimburse reasonable authorized return shipping costs.
For a change-of-mind return, any original outbound shipping charge paid when the order was placed may be non-refundable where permitted by law.
If we confirm that an item arrived damaged, defective, or incorrect, reasonable original shipping charges associated with that item will also be refunded where applicable.
6. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact service@livalwell.com within 7 days after delivery.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product.
- Clear photographs of the outer and inner packaging where relevant.
For acrylic products, please check edges and corners carefully for cracks, chips, or other transit damage.
Reporting an issue within 7 days helps us investigate and resolve the matter quickly. This reporting period does not remove any longer mandatory rights available under applicable law.
7. Refunds
After your returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method within 5–10 business days after approval.
Your bank or payment provider may require additional time to post the refund to your account.
- Original shipping charges may be non-refundable for change-of-mind returns.
- Original shipping charges will be refunded where appropriate if the product was damaged, defective, or incorrectly supplied.
8. Exchanges
If you would like to exchange an eligible product, contact us at service@livalwell.com.
Depending on product availability, we may arrange a direct exchange or ask you to return the original item and place a new order.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation requests must be received before the order has been processed for shipment. Once fulfillment or shipment has begun, cancellation cannot be guaranteed.
If an order can no longer be cancelled, you may request a return after delivery in accordance with this policy.
10. Contact Us
Email: service@livalwell.com
Telephone: +86 13697402857
Legal Business Name:
Hubei Hanglifang Network Technology Co., Ltd.
Registered Business Address:
Room 13, 19th Floor, Commercial Building 4, Lot 2, Jindi Zicheng, No.1335 Tuanjie Avenue, Hongshan District, Wuhan City, Hubei Province, China